Ställ en fråga till vår kundtjänst


Vår kundtjänst hjälper dig gärna om du funderar på att bli kund, har frågor om våra tjänster eller om du behöver göra en felanmälan. Du får svar inom 24h under våra ordinarie öppettider som är helgfri måndag – fredag, 8:00 – 17:00.

För teknisk support, läs mer om Teknisk support och Dedikerad support ovan.

Ask a question to our customer support agents


Our customer service can help with pre-sales, basic service inquiries and bug reporting.
You will receive an answer from us within 24h during our opening hours which are Monday to Friday – 8am to 5pm (CET).

For technical support, please read more about our Business and Enterprise support plans.

Jämför våra supportpaket

Kundservice, tillgång till dokumentation och vår kunskapsbank ingår kostnadsfritt i City Cloud. För tillgång till teknisk support och våra framgångsteam erbjuder vi tjänster för både små och stora organisationer.

Kundtjänst

Information om tjänsten


  • Kunskapsbanken
  • OpenStack API & dokumentation

Teknisk support

Teknisk support för företag


  • 24/7 telefonsupport
  • Chat-support
  • E-postsupport

Dedikerad support

Dedikerat framgångsteam


  • Account manager
  • Service delivery manager
  • 24/7 dedikerad teknisk support
  • Samverkansforum
  Customer Service Business Support Enterprise Support
City Cloud health status CN Status CN Status CN Status
Knowledgebase Knowledgebase Knowledgebase Knowledgebase
Customer service Pre-sales and basic service inquiries only.
Email
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Phone
24/7
  YES YES
Access to technical Support by:      
Email
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Access to technical Support by:      
Phone
24/7
  YES YES
Case severity / Response time   General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
Business-critical system down < 30 min
Who can open cases?   One primary contact / Unlimited cases Unlimited contacts / Unlimited cases
City Cloud Compute   YES YES
City Cloud Network   YES YES
City Cloud Storage   YES YES
API support   YES YES
Architecture support   General guidance Contextual guidance based on specific usecase
Architectural review   Professional Services General guidance
Proactive guidance   Professional Services General guidance
OpenStack best practice   Professional Services General guidance
Cloud best practice   Professional Services General guidance
Automation/Orchestration   Professional Services General guidance
Application support   Professional Services Professional Services
Operating systems   Professional Services Professional Services
Database support   Professional Services Professional Services
Strategic collaboration forum     YES
Operational collaboration forum     1 per month
Security & Compliance forum     YES
Advisory Security Manager     YES
Account Manager     Dedicated
Change/Incident manager     Dedicated
Service Delivery Manager     Dedicated
Pricing Included Starting from $189 per month Starting from $6995 per month

Ask a question to our customer support agents


Our customer service can help with pre-sales, basic service inquiries and bug reporting.
You will receive an answer from us within 24h during our opening hours which are Monday to Friday – 8am to 5pm (CET).

For technical support, please read more about our Business and Enterprise support plans.

Jämför våra supportpaket

Kundservice, tillgång till dokumentation och vår kunskapsbank ingår kostnadsfritt i City Cloud. För tillgång till teknisk support och våra framgångsteam erbjuder vi tjänster för både små och stora organisationer.

Kundtjänst

Information om tjänsten


  • Kunskapsbanken
  • OpenStack API & dokumentation

Teknisk support

Teknisk support för företag


  • 24/7 telefonsupport
  • Chat-support
  • E-postsupport

Dedikerad support

Dedikerat framgångsteam


  • Account manager
  • Service delivery manager
  • 24/7 dedikerad teknisk support
  • Samverkansforum
  Customer Service Business Support Enterprise Support
City Cloud health status CN Status CN Status CN Status
Knowledgebase Knowledgebase Knowledgebase Knowledgebase
Customer service Pre-sales and basic service inquiries only.
Email
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Phone
24/7
  YES YES
Access to technical Support by:      
Email
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
  YES YES
Access to technical Support by:      
Phone
24/7
  YES YES
Case severity / Response time   General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
Business-critical system down < 30 min
Who can open cases?   One primary contact / Unlimited cases Unlimited contacts / Unlimited cases
City Cloud Compute   YES YES
City Cloud Network   YES YES
City Cloud Storage   YES YES
API support   YES YES
Architecture support   General guidance Contextual guidance based on specific usecase
Architectural review   Professional Services General guidance
Proactive guidance   Professional Services General guidance
OpenStack best practice   Professional Services General guidance
Cloud best practice   Professional Services General guidance
Automation/Orchestration   Professional Services General guidance
Application support   Professional Services Professional Services
Operating systems   Professional Services Professional Services
Database support   Professional Services Professional Services
Strategic collaboration forum     YES
Operational collaboration forum     1 per month
Security & Compliance forum     YES
Advisory Security Manager     YES
Account Manager     Dedicated
Change/Incident manager     Dedicated
Service Delivery Manager     Dedicated
Pricing Included Starting from $189 per month Starting from $6995 per month

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City Cloud är en tjänst från City Cloud är en tjänst från City Network
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City Cloud är en tjänst från

City Cloud är en tjänst från City Network